my experience with pure drive auto and the team was very pleasant!! james made the experience smooth and enjoyable! they got me the car I wanted for a price I was happy with! they are very professional and do not pressure you at all. even my time hanging around the showroom was enjoyable!
Great experience buying with these guys. I dealt with James directly, and have nothing but good things to say. They stayed open late for me to test drive, didn't pressure me into a sale, and didn't throw on any extra charges beyond the listed price. I arranged delivery and payment over the phone and received the vehicle exactly as agreed upon. Didn't get any of the usual sleazy dealership vibes at all. Would recommend buying from these guys!
I recently purchased a vehicle from pure Drive Auto. Sent them a email inquiring about the vehicle on Wednesday evening, and a sales rep, Matthew Tuts replied back.
He was quick to answer emails, and sent a copy of the Carfax, and inspection report without hesitation. The next day I explained to him I reside in Calgary and would not be able to come to their shop to view the vehicle for a other coupe of weeks, Matthew suggested that he make a video walkthrough of the vehicle.
After a few more email exchanges I called Matthew to talk about a price, and once a price was agreed on I made a deposit over the phone, and Matthew made arrangements to deliver the vehicle to me on Friday morning.
when he arrived in Calgary, he let me know he was going to fill up the tank and take the car for a wash before meeting me. the vehicle was as advertised.
overall a very good experience dealing with Matthew and the purchase of the vehicle. Would recommend to anyone looking for a used vehicle.
I am very satisfied with the process of buying my car at Pure Drive Auto. Mat and Andy are very professional and what they say they do.
After buying the Grand Caravan, I noticed some problems and they responded as they should.
Integrity, excellence, and commitment describe this company.
The pre-sale and post-sale service are exceptional.
Finally, Dan is very accessible and open to negotiation.
Absolutely hands down the best people to deal with. Can’t even begin to describe the happiness this company & the people have brought to me. Will do everything they can to get you what you want, & you’re the number one priority from day one. Big thank you to Dan & James for everything !!!
My experience with Matt and Krystel was remarkably painless and far less stressful than my own attempts at finding a car. They really strove to find options that worked given my wife and I's rather difficult buying situation. We are very pleased with the service we received.
I had some scratches on my truck that were an eye sore and was quoted a stupid amount from auto body shops. I had Tanner reach out to me on a post I had up and he did the work on my truck without question. amazing work you would never know the scratches were there and he washed my truck to for a very reasonable price. very friendly staff and he was awesome. highly recommend these guys to anyone needing any work done to their vehicles!!!!
James Pyper was extremely helpful and supportive to work with when purchasing a new vehicle this past year. He worked super hard and kept me informed of all the options available to me and my family. I would definitely recommend him to anyone looking to purchase a vehicle.
James was extremely helpful, easy going, and educated in car sales. He went out of his way to do additional work by researching an unfamiliar vehicle to get me more information. He also made sure I was getting the vehicle that I really wanted. I highly recommend James and Pure Drive Auto.
Would recommend anyone looking for a vehicle to go see James , Krystal, and Chris they make it so easy you really don't have to worry about anything they'll take care of you right up to the day James pulls into your yard with your new vehicle
Great experience at Pure Drive Auto .. From start to finish James and Beau helped me purchase a great car. They both were great at answering all my questions and James drove the car all the way to Jasper. As someone who doesn’t like winter highway driving this was a great bonus. Million of thanks to both of them 🤓🚘
exceptional service!!! true to their word and really do help people out with their clients needs. Mike Rideout did went beyond customer service to get us into what we needed.
we recommend Pure Drive Auto you will not be disappointed. fast , reliable service. thank you!!!
Mayra Vargas Sanchez
I highly recommend Pure Drive Auto! By far the best experience I have ever had with a dealership!!!!! James and Krystel you guys are truely amazing!! Not once did I feel hopeless or defeated. You guys made the experience from beginning to end stress free. You two are amazing at what you do! Best costumer service I have experienced in a very long time!!!! Thank you again so much!!!!
My experience with Pure Drive Auto was amazing. James came to me to do the test drive as I was unable to get to them, and they also delivered the vehicle to me. Krystle took care of the financing and was able to make everything work out so that the purchase was possible. I never got the used car dealership feeling from them that I had at some other places, and I highly recommend them. I got an awesome suv for a great price with zero complaints. Thanks James and Krystle!
I jus recently purchased a 2014 Ford explorer sport from here. I just want to say the staff here were very helpful and treated me with respect and made my visit very welcoming. I jus want to say to James and Krystel a very big thank you for your help and will recommend your services to anyone who is looking for a vehicle.
James Pyper and Krystel Santiago where wonderful and a big help for me to find a new vehicle. They found and followed up to make sure that everything is going well. Thank you to the Pure Drive Auto group for a job well done. Certainly recommend you all and for what you did Thank you
James Pyper 5 stars!
I just bought my Audi s5 from Pure Drive auto.
I’ve bought a lot of vehicles over the years, and these guys are top notch.
I can’t understand why anyone would buy anywhere else.
James Pyper was my salesman,
he gets a full 5 star rating from me.
I’d like to thank James, Krystel and Thomas for getting me into my Fiat 500X. They made the whole process seem easy and always kept me informed every step of the way. A special thanks to James for driving all the way to Medicine Hat from Edmonton late in the evening just so I could have my vehicle before work that night. It has been a pleasure working with everyone at pure drive and I would love to see them again in the future.
Absolutely an awesome experience with this guys specially big kudos to Michael Rideout who made possible my trade in working out his magic and with lots of patience and absolutely courtesy. I would definitely recommend this guys to anyone. Thanks for my new ride I love it
This was the fastest and easiest place to deal with, and not to mention they will bring it right to your doorstep no matter if ur in a remote location or not. I’m not sure if everyone works there is like James or Chris but if they are they was Awesome to deal with, again thanks Chris and James for making this happen, would definitely recommend this place, so people if you see a bad review on here do not turn your head because of it, Try it out for yourself and I’ll guarantee you will not be disappointed with the service they will give to you, so people if you got good, bad, excellent credit give these guys a shot, they will do there very best they can to get you what you want, again thanks Chris for making financing happen, and would really like to thank James for the 12 hour delivery, you guys are Awesome
I was at my wits end when I came across these guys . I thought I would try one last place to see if I could get into a better vehicle after my credit and life took a hit when patch crashed . I did up application one night next morning I was contacted ,approved for an SUV which was delivered the next night to my door !!! They are out of Edmonton but did not matter brought my vehicle to me . I dealt with Chris and he was super to deal with . He was very open and honest and helped me out more then I could have hoped for . Very friendly and courteous and pleasure to deal with !!! I recommend these guys !
My experience at Pure Drive Auto was one to remember. Walking into the dealership expecting a typical dealership experience, I was stunned by the attention that was brought to me. I felt as if I was at home, being brought coffee while discussing information on the car. I was greeted by Matt who was the salesmen and had help bring my attention to the car I have today. When talking to Matt I was then brought apon his sales manager who then later introduced me to the owner. John (owner) had made the process smooth, registering the car, and bringing the license plate as I took the car home. I want everyone to know how different the manners, and costumer survice. I have never been in a dealership as perfect as Pure Drive Auto. I highly recommend everyone to visit and purchase there cars from this dealership.
Great Staff, that want to put you in a vehicle. Krystal and James were definitely amazing people to deal with. I will be buying my next car from them . No matter what your situation is, I would always recommend them.
Pure Drive has handled my last two trade ins, back in 2015 I traded my Jeep for an Infinity FX50 and just recently this past August, I said goodbye to the Infinity for an Altima!
Each transaction was as smooth as can be and unlike some traditional dealerships , both were handled super efficiently every step of the way from signature to trade in and delivery all within a matter of hours!
Thank you guys for all your help and everything you've done for me to make the process a pleasant one!
A very loud shout out to Mike Rideout! Who went through hoops and a skip to help me get a vehicle. I always thought all car salesman are the same - and I've met a lot of bad ones before I even shake their hand (*cough Calgary Hyundai *cough cough**)
Mike is one of those few who will be there long after they've handed you the keys. At the time of this recommendation/review, he is still assisting me get a few things done which is already above and beyond of what he's supposed to do!! Thank you Mike!
Anyone, anybody who are looking for a vehicle. try PURE DRIVE AUTO. They are hard working great and such a nice persons. Thank you PURE DRIVE AUTO for approving us and trusting us a car. Mostly to Ms. Krystel Santiago your such a nice and great person your professionalism is the 1 we like. Thank you again for your patient and helping us to get approved. Thank U thank U God Bless you and family and all to your colleagues in PURE DRIVE AUTO Sir Cody and the rest. MABUHAY
I want to thank Mike Rideout, for taking time for me and getting me a car that really suites me. Love the great customer service from the time I start dealing with him and Dan to when Mike delivered my car not to my house but to where I work. I will most definitely deal with these people again. Thanks again for the great customer service.
I filled out the form from their suggested Facebook ad that popped up on my news feed. Didn’t think much at the time, we were half searching to see what a truck was worth...couple days later the finance rep Mike Rideout called me back to chat about my application....now I live in Calgary, and this company is based from Edmonton. I was a bit leery and uncertain about this whole trade in and upgrade procedure happening over the phone and through emails, but I will say, I am glad we followed through. Mike found the vehicle that best suited our requirements, and then went above and beyond to find us the best finance deal for our situation. The whole process only took a couple days, and I never felt like I was being sales pressured into anything! Mike personally drove the new vehicle down from Edmonton to Calgary and delivered it to my front door! We signed the paperwork and all the numbers were exactly as we had agreed upon over the phone and emails. The vehicle was in pristine condition, as promised, and from there I gave him the keys for the trade in vehicle. After a quick inspection he took the trade and left us in possession of our new truck!!!
If anyone has concerns about the validity of this company and if this deal actually happens like they claim it will...please let me tell you....it does!!!
These guys are awesome and I would gladly buy my next vehicle through them! Amazing customer service, no pressure sales and over above and beyond service to get you into the ride you want!
Big thanks from us!
Mike, Jodie and Logan
Great service from the staff at Pure Drive, Krystal took great care of me and found me the perfect truck, I am completely happy with how everything turned out and I will definitely be going back again, thanks guys you rock!
I am one of those people who needs to be in control all the time, so an idea that someone I never met before should choose a vehicle for me was absolutely outside of realm.
But MIKE RIDEOUT was awesome in every possible way. He made the application process a breeze. After particular questions as to what I am expecting in a vehicle, he found us few to choose from. Not only was the vehicle in the price range I asked for, it was also way below market value compared to local dealerships.
Mike took care of all aspects of buying the vehicle for me and did outstanding job of it. He was upfront and honest, without the usual pushiness and salesman's pitch. Even though I never bought vehicle this way before, I would definitely do it again in future. I love my 2017 Hyundai Sonata.
Thank you Mike. You are great.
Easy to deal with and will work magic. I have bought 2 trucks from them and will be back next time as well. I have prime interest rates and a brand new truck without any hassle plus it is delivered to your door.
Amazing!!!!! Just ask for Keri and Shaun! I wasn't taking it seriously at first because I wanted to wait till Aug. After sending in the info get a call next day Shaun has found me a 2017 chevy equinox (which at first a Chevy mmm, lol however now I just love it) and not only that amazing interest deal and the dealership took my headache of a 2012 RAV 4 at an amazing trade in offer. I've dealt with three vehicle transactions and this one is by far the best, Keri and Shaun worked their magic and on top of that drove from Edmonton to Calgary two days after submitting my info. That's the fastest service I've ever received and I didn't have to drive three hours to get it or have a loner car till my vehicle was ready. They were extremely knowledgeable. Can not express how excited and happy I am. And to date still help me with any questions I still have. Thank you guys so much!
I would recommend pure drive auto to everyone I know. I dealt with Chris and he was not only friendly but super helpful and helped me build my credit up fast with low payments too. He drove my car from Edmonton to Joffre don’t think too many car companies do that. Thank you!!!! I’m now working on getting my second vehicle.
Mike was great! He was patient and really listened to what I needed. His customer service was beyond anything i have experinced before. Buying a car is usually a very overwhelming experience, Mike took the time to explain everything and made the entire experience enjoyable. I will be a return customer!!!
Shaun and Kari are amazing! I was locked into a finance contract at 29.5% on a 2009 dodge journey (a complete lemon I might add) and he got me down to 11% on a 2017 Nissan Altima ♡ when no one else would touch me! They both go above and beyond for you, and I was absolutely ecstatic to find out he could work miracles! I will tell anyone and everyone to go see Shaun!!! Thank you both again so much!!! I love my car ♡♡♡
Shaun and Kari were great to work with they answered any questions I had and went out of there way to find what I was looking for and I will use them again and again any one that is looking for new or used car or truck hit them up thanks
4 days from the time I talked with Mike, until the day my new 2016 Malibu showed up at my door, delivered in southern Alberta... Very impressed. Mike has went above and beyond what I expected. Thanks for everything and I definitely see this as a start of a beautiful business relationship... Wow, some companies talk the talk, but they walked the walk too...
Shaun is my truck guru, he lowered my interest by over 1/2 got myself and my wife into 2 brand new trucks.
Under our budget and more truck than we ever thought we could get.
I would personally and highly recommend to anyone thinking of buying a new vehicle.
Top shelf service and professional attention to details.
Thank you again
Pure drive auto is amazing!! I had Shaun Marray and Kari help me in more ways than I could have ever imagined. I applied as a "Well no harm trying" as I knew my credit was poor with a repossession and I just moved here from New Brunswick 3 months ago. WELL here I am NOW driving a 2012 Chevrolet Cruze. It was amazing from the start they were both super friendly and genuine people. They fought for me and beyond anyone's expectations, felt like you we've known each other for years. They worked with my hectic work schedule through the whole process so very thorough and always in touch with me and within a week I was driving away. I am truly blessed since moving here, life was hard there and it is only going up from here. Thank You Shaun and Karri. You are amazing people and friends 🙂
Thank you Shaun and Kari. The customer service was the best that I had ever experienced. They went above and beyond to answer any questions we had and always stayed in close contact. I would definitely recommend Pure Drive Auto to friends and family because I know they would be in great hand. You guys do a great job, keep up the great work. Also thank you to the owner for caring enough to take time out to call. We love the car and would definitely come back for another in the future.
Reg & Darlene
Seriously have never had such fabulous customer care as I have received from Pat! And most recently Andy as well. I have dealt with 2 other dealerships in the past and was taken advantage of. To finally have found a company who truly values and cares for their customers is such an amazing feeling. Wish I had come to you guys from day 1! Better late than never I guess! Thank you so much for being so great!!
I would recommend Pure Drive Auto to anyone, Shaun and Kari went above and beyond my expectations. Two great people doing great things. Shaun found the exact car that I wanted and it came with more options then I anticipated. Thankyou
First let me start by saying this was one of the best consumer experiences of my life. I had mr. Shaun murray and his amazing assistant Kari helping me and let me tell you these two are unreal. They were always available to listen to any of my concerns or questions . They both really went to bat for me and not only got me my dream car but also helped my credit situation ten fold. I don't know the owner but he's got himself a dream team here with these two. I highly suggest if your looking for a new car ask for Shaun and you won't be disappointed . They went above and beyond for me and I'm eternally grateful. Also they are both top notch amazing people and I feel as though I've made life long friends..thanks again guys
I would definitely recommend Pure Drive Auto to anyone and everyone. Hands down the best customer service! Chris made the whole process of getting a new vehicle so easy. He was super friendly and made this quick and easy. Then to top it off, he brought my new vehicle 4 1/2 hours north to Grande Prairie to me. Thank you so much Chris.You now have a customer for life, with service like this it is easy to see why you guys have nothing but 5 stars across the board. Keep up the great work!!!
So happy!!! Unbelievable!! Nathan was amazing!! Personable, efficient, trustworthy, & professional. I can't believe how much they care, and delivered my beautiful car to me. It was so easy so amazing!! I am still in shock that I was able to purchase a 2013 so impressed, I recommend them to everyone!! Thank-you so much!!!
Nathan is awesome at getting a vechicle for me and I'm sure he'll pick the right one when it is found. He was quick to respond and answered any question I had or have. Thanks for the wonderful service you have provided for me up to this point Nathan.
I have to say this was the best experience ever. Chris was very professional, quick and efficient. He delivered my jeep to my home and listened to all my concern. Kudos I would recommend buying a vehicle through pure auto. This will be the dealership I will recommend to anyone looking. Thank you Chris very much.
I just recently got a car from here and I felt with Mike and I had a very good experience! I got driving just a few short days after doing my application! Thank you Mike very much I would recommend you to my friends!
Couldnt have asked for a better experience mike was extremely helpful in helping me get on the road and helping me get a safe reliable vehicle for me and my family I would highly recommend if you are looking for vehicle pure drive is the place to go everyone is friendly and customer service is amazing
Great group of guys to deal with. I've purchased several vehicles from them. There is no deceptions in their deals, total staight up front no secrets. Rate from 1-10, I give them a 19. Told them what I wanted and I own it now.